Terms of Trading

REFUND Policy

Our professional resumes are covered by a money-back guarantee if you are not satisfied with the PDF draft document issued to you for review.  Note that we will, however, make unlimited requested revisions to your document to ensure your complete satisfaction.  We do not provide resume refunds after the Word document has been forwarded.

Our professional applications including cover letters and selection criteria responses, are not covered by refunds due to the bespoke nature of activity required for these documents.

PRIVACY Policy

Your personal information is important to us and all client information is protected at all times.  We retain your documents and emails in your personalised Confidential folder which can be accessed for future use whenever required.

Note that all documents we prepare are based on the information that you provide and that we are not liable for any inaccuracies or truthfulness in the documents we prepare on your behalf.

We never accept credit/debit card details from you as all payments are processed by the global payment system, STRIPE.

ORDER CANCELLATION Policy

Immediately upon receipt of your order, our service process commences including preparation of document files, review of submitted documents, issuance of requests for information.  Therefore, the following refund rates apply to order cancellations when ordered documents have not already been supplied:
Same Day Cancellation = 95% of total order refund
Cancellation within 48-hours of order = 65% of total order refund
Cancellation within 74-hours of order = 30% of total order refund
Cancellation within 96 hours of order = 10% of total order refund

Note that when either draft or final documents have been supplied, no refund is applicable.

RESUME EDITS Policy

Our professional resumes include ongoing future edits such as change of contact details, change of referee information, additional qualifications/training, additional job positions.  This policy does not include partial or full rewrites of your resume for different positions or industry sectors than what the resume was originally tailored towards.

PAYMENT Policy

As we provide personalised, tailored digital services for our clients, payments are required to be cleared prior to commencement of orders.  Once payment has been made, the order immediately comes into our system for processing.