Our professional resumes are covered by a money-back guarantee if you are not satisfied with the PDF draft document issued to you for review. Note that we will, however, make unlimited requested revisions to your document to ensure your complete satisfaction. We do not provide resume refunds after the Word document has been forwarded.
Our professional applications including cover letters and selection criteria responses, are not covered by refunds due to the bespoke nature of activity required for these documents.
Your personal information is important to us and all client information is protected at all times. We retain your documents and emails in your personalised Confidential folder which can be accessed for future use whenever required.
Note that all documents we prepare are based on the information that you provide and that we are not liable for any inaccuracies or truthfulness in the documents we prepare on your behalf.
We never accept credit/debit card details from you as all payments are processed by the global payment system, STRIPE.
As we provide personalised, tailored digital services for our clients, payments are required to be cleared prior to commencement of orders. Once payment has been made, the order immediately comes into our system for processing.
RESUME EDITS Policy
Our professional resumes include ongoing future edits such as change of contact details, change of referee information, additional qualifications/training, additional job positions. This policy does not include partial or full rewrites of your resume for different positions or industry sectors than what the resume was originally tailored towards.
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