Prices - Orders

Affordable, realistic pricing.  Many resume writing services that advertise in Australia, are, in fact, overseas’ based.  That’s the reason for their highly inflated prices.

Totally Australian based.  We are Australian owned and operated, and what’s more, we absolutely know the Australian job market – from every government sector (Commonwealth, State, Local) to the private sector.

Most of our business comes from referrals and recommendations  – that’s important to us and it should be to you.

Secure Payments

SSL protection

The ‘padlock’ symbol beside our website URL evidences that our site has an SSL Certificate. This means that all data you provide on our website and your payment details are encrypted (the same as banks use).  

payment options

Our secure STRIPE payment system accepts all major credit/debit cards including MASTERCARD and VISA.  Please do not select Direct Debit from your bank account as an option as this delays processing of your order until funds are cleared.

we use STRIPE

Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry (similar to banks).  We never sight your payment information.

Request a free Resume Health Check today!

The job market today has never been more competitive with most advertised job vacancies attracting upwards of hundreds of applications.  If you think a home-made resume (including a template you have got off the web) is going to achieve an interview for you, think again!

Our ATS & Resume Health Check is totally obligation free and provides a full run-down on every element of your resume from the template you have used, the content, and the placement of data.  In the first instance, it checks if it will even get past an Applicant Tracking System; and secondly, the likelihood of it achieving an interview for you.

New Customer Order Form

Order below or request a Quote

Selection Criteria Responses:
Order the number of Selection Criteria responses associated with the application.  For example, if the application requires responses to say 4 criterion, you should order the 4 x Selection Criteria, or, if your application requires six (6) criterion, you should order the 6 x Selection Criteria.  NOTE: You must order the COMPLETE APPLICATION, not partial responses.

Selection Criteria Responses + Cover Letter:
If the Selection Criteria application also has provision for a separate Cover Letter, it is always to your advantage to include one as this provides an opportunity to further enhance your application. In these situations, order the Selection Criteria Responses + Cover Letter rather than the stand-alone Selection Criteria responses.

Online Responses (Targeted Questions):
Identify the number of responses required and word limitations associated with online responses and order accordingly.

Online Responses + Cover Letter:
If the online application form also has provision for a separate Cover Letter, it is always to your advantage to include one as this provides an opportunity to further enhance your application. In these situations, order the required online responses and then order a separate Cover Letter.

Selection Criteria applications requiring a limited or unlimited ‘Pitch’ or ‘Cover Letter’:
Some applications do not require addressing the Selection Criteria, instead, they specify a ‘Pitch’ or ‘Cover Letter’ response detailing why you are the right person for the job or similar.  Usually page limitations are specified – if not, you should order either the 2-page or 3-page pitch. 

Professional Resumes:
Before you complete your order, consider your current resume: will it pass through an Applicant Tracking System (ATS) and does it effectively promote your value proposition to stand out from hundreds of applications?

Request a Quote:
If you are unsure what to order, ‘Request a Quote’.

Existing Customer Order Form

Order below or request a Quote

What's included in our service

Our Process

Select your service(s) from either of the forms above – you will be issued with a formal receipt and the order immediately comes into our system for processing – there is no need to advise us of the order – we will promptly contact you for any additional information we may require.  Typical turnaround is between 2 – 4 days after we have received all required information from you.

Once we have received all requested information from you, we will prepare the draft documents and submit these to you for review and approval. If you require any revisions, the revised documents are sent to you for further review.

Once approved, we forward the final documents in Word and PDF formats.  Note that if you have also ordered a professional resume, this includes ongoing edits any time that your circumstances change.

Working with Total Resume Service is an ongoing partnership, and we encourage our clients to reach out with questions related to their job search, or for future assistance with updating or tailoring the resume as you progress in your career.

Government Application Guidelines

Australian Government (APS)

Where to find jobs: and
Guide to Applications: (Cracking the Code):

Application Requirements:
Dependent upon the Department/Agency, you may be required to submit one of the following: Cover Sheet; a ‘Statement’ or ‘Pitch’ (word or page limited) about how your skills, abilities and experience meet the job requirements; addressing the Selection Criteria (STAR method); or answering any Questions if they have been included.

Victorian Government

 Where to find jobs:

Application Requirements:
Dependent upon the Department, some roles require the traditional Selection Criteria Statement whilst other roles want a Cover Letter addressing the Selection Criteria and why you’re interested in the position; some want Responses at 300 words max (instead of 120 words).  You may be required to write Short Statements (60-120 words) under each criterion with SAO (Situation, Action, Outcome) examples of how you meet the criterion.

NSW Government

Where to find jobs:
How to apply:
NSW Capability Framework:

Application Requirements:
Dependent upon the Department: a 1–2 page Cover Letter describing how your experience relates to the role; a short Statement against 1-2 targeted questions; this should use the STAR method and also refer to the behavioural indicators relating to the capability level in the NSW public sector.

ACT Government

Where to find jobs:
How to prepare your application:
Application Kit

Application Requirements:
In addition to your resume, you’re also required to submit one of the following (this differs from each Department): a Word Limited Response to about six selection criteria (usually 500 words, 750 words, or 1,000 words); a Page Limited Response to the selection criteria (usually 1-2 pages); traditional selection criteria (1-2 paragraphs addressing each criterion).

QLD Government

Where to find jobs:;

Application Requirements:
Differ from role-to-role and can include: a Cover Letter (or a short statement) – summarising how your experience, abilities, education, skills and personal qualities relate to the requirements of the role, taking into account key responsibilities and attributes (usually 1-2 pages); a Written Application (usually 1-2 pages); a Written Response (no more than 2 pages) addressing your ability to meet the requirements of the role listed under ‘How will you be assessed’ within the context of the ‘role and responsibilities;’ similar to a cover letter.

WA Government

Where to find jobs:
Applicant Guide:

Application Requirements: 
There are a lot of variables in WA applications because each Department has its own requirements and procedures.  Some applications will ask you to upload your Selection Criteria responses (STAR method) in Word document, while some will require you to copy and paste these into the Online Application Form.

SA Government

Where to find jobs:
Application Guide:

Application Requirements:
Some positions may require you to address each of the Selection Criteria for the role and others may ask you to respond to open-ended or ‘targeted’ questions in the application form; a 1-page Cover Letter (you should submit one even if the job ad doesn’t specifically ask for one); Selection Criteria (1-2 paragraphs explaining how you meet that specific criterion); Responses to open-ended or targeted questions in the application form.

NT Government

Where to find jobs:
Information for Applicants:

Application Requirements: 
one-page Statement (usually max of 750 words) that usually tackles a high number of Selection Criteria questions (around nine questions); however, there’s no need to address each selection criteria items individually, hence, the narrative flow of your statement is very important.

TAS Government

Where to find jobs:

Application Requirements:
A completed Application Form; either a short form Application – still addresses the selection criteria but in a cover letter structure (usually up to 2 pages); or a traditional Selection Criteria Statement (1-2 paragraphs each criterion).

Visit our blog for career advancement tips & advice

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Questions to ask at Interviews

‘Do you have any questions?’ is generally asked at the conclusion of every job interview.  Why? Well, first of all, it’s where the interview panel identify (if they haven’t already done so) how interested you are in the position and how much you know about their organisation.   If you don’t have any pre-prepared questions – or ask the wrong questions – it’s probably going to cost you the job …..

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Job Rejection?

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Interview Questions

Tell me about yourself

‘Tell me about yourself’ is generally asked at every job interview.  Why? Well, first of all, it’s an ice-breaker and starts the conversation and, dependent on your responses, it also gives the interviewing panel information to ask deeper questions relevant to the advertised position.  Whilst most people undertaking job interviews dread this question …..

Applicant Tracking System

ATS Templates - why?

ATS friendly resumes – how important are they?  The short answer is VERY – in fact, probably the most important aspect of your resume is the actual template that you use.  The statistics of organisations and recruiters using an Applicant Tracking System (ATS) to process submitted resumes for advertised positions is now quite staggering – …..

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Do bosses (Team Leaders, Supervisors, Managers) steal ideas from their direct reports and take credit for them?  Unfortunately yes, and this is a constant in any work environment.  Everyone wants to get noticed (and promoted) at work – even your Team Leader, Supervisor or Manager.  So if you have …..

Need more information?

Resume Writers

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