Frequently asked Questions
Indeed we do – wherever you are located (state, city, town) – we can assist with making your career dreams a reality.
The short answer is YES! The job market is highly competitive with some industry sectors shrinking and the majority of applicants now having substantial qualifications. Another important reason in having a professionally written resume is that it will be tailored towards Applicant Tracking Systems (ATS) which most hiring organisations use these days to sift through the often hundreds of applications they receive for each advertised job. ATS systems use algorithms (key-words) to identify if resumes contain these – if they don’t, the resume is discarded and a human is not involved in the process at all. Our professional resumes are tailored to ATS algorithms and importantly, promote your ‘value proposition’ to hiring organisations, i.e. what skills, knowledge, experience and potential you can bring to the organisation and why you should be considered for an interview.
Yes! Our website uses SSL meaning your connection to our site and all information uploaded is secure. We also use one of the world’s most trusted online payment systems STRIPE to process our payments which means we never see your card details. Your payment is processed directly through Stipes’ encrypted server giving you the protection of the world’s largest payment merchant.
Usually we require 3 – 5 days to produce your professional documents but can accommodate shorter and more urgent requirements – just call us on 0407 001 158 or email us at email@example.com to discuss your needs.
You will receive an automatic receipt and order confirmation email from STRIPE (one of the world’s safest online payment systems). Your order is also automatically entered into our system so there is no need to advise us of the order.
If you are not achieving interviews and have doubts about the quality of your current resume, we are very happy to review it and email you back a detailed document advising where your resume could be enhanced or if it is simply beyond salvation. There is no obligation to order any of our services. Keep in mind that the quality of your resume determines your opportunities for career advancement and as such, impacts on your lifestyle.
All our professional resumes are covered by a full (100%) quality guarantee. If you are not totally convinced your new professional resume will achieve interviews and job offers, we provide a full refund of your resume payment. However, if you have previously signed-off on your draft resume document and received editable Word and PDF versions, this guarantee no longer applies.
Your draft documents are emailed to you in a PDF format for your review – if you need any amendments, we process these and sent the draft back to you for a final review. One you approve the drafts, we email both the WORD and PDF formats to you.
We are one of the very few professional resume writing services that provide FREE ongoing edits to your professional resume any time your circumstances change, i.e. change of contact information; additional qualifications/training; change of referees; and change of jobs.
That’s not a problem – however, we do recommend that you initially email us a copy of your current resume so we can review and advise on its suitability to achieve an interview – there is no point in ordering a KSC application if your resume isn’t up to standard.
This is not possible as all advertised positions requiring selection criteria responses have different ‘How to Apply’ requirements. As an example, some applications require a separate ‘Statement of Claims’ addressing the key selection criteria and a cover letter, others require a (combined) cover letter which addresses the key selection criteria, whilst other applications require word-limited responses directly into online application forms. We also offer significant discounts for multiple KSC applications.
That’s not a problem – however, we do recommend that you initially email us a copy of your current resume so we can review and advise on its suitability to achieve an interview – there is no point in ordering a cover letter application if your resume isn’t up to standard.
Client confidentially is paramount to us and we don’t share examples of their professional resumes. Every client we service is unique and so is the professional resume that we produce for them in terms of template style, layout, format and language. Importantly, we offer a 100% quality guarantee on our professional resumes if you are not totally convinced our professional resume will achieve interviews for you.
Highly recommend. Excellent and professional service. I did my resume update through TRS. The day I started applying for a role, I started getting calls. Though it took longer than expected to secure a role but I was sure that my resume was working and getting interviews. Thanks to Nick and his team for their tremendous work on my resume. Very professional and always available to help. I called a number of times and the team was very helpful and kind willing to support. Thank you.
I wanted to let you know I got accepted into the recruitment pool for KEMH that means I am on standby when a position comes up. And on Friday I got the news I have a 6-month contract at the Children’s Hospital. I can’t believe it that I have this opportunity. I want to again thank you as I feel the resume and documents got me in the front door. I will be recommending your services to my friends.
Just letting you know that I have accepted a permanent position with the NSW government department. What a difference having a professional resume and cover letter has made! Thank you so much for your assistance here, I am now over the moon with this outcome.
My resume and application looks great. I wouldn't have been able to articulate it as well as you have, thank you so much! It's definitely given me a better understanding of what's required. I feel so much more confident applying now and have already passed on your details to friends that I know would benefit from your services. Much appreciated!
I've never had such a well written resume! I was seriously blown away when I received my resume. I felt like employing myself! Nick is very professional and an expert in the field. I am very happy I have got their services. Would recommend them anytime.
Resume transformation! I contacted Nicholas and he was very professional and understood the nature of my current work and the job I want to apply for. He was very informative, friendly and gave me confidence to move forward in my career. My resume looks amazing and the responses to the KSC explained my experiences very well. I couldn't speak highly enough of his services. I applied for a role within hours of receiving my resume and within one day I received a call for an interview for next week.